02-16-2019, 12:49 PM
(02-16-2019, 10:26 AM)jim_chapman Wrote: Hi,
I've run some checks, and the 'remove advertising' feature is still working in general - so there must be a problem that is affecting your particular setup. Please try running the Windows Store troubleshooter (in the start menu type 'troubleshooting', select 'Troubleshooting->View all', choose 'Windows Store Apps' and pick the 'Advanced' link, then check the 'apply repairs automatically' item and select 'next', and then follow the on-screen instructions). And also try the WSRESET program mentioned earlier in this thread.
If, after that, it is still not working, please email me at jim@turnipsoft.co.uk, attaching the Freda log file (instructions are here: http://www.turnipsoft.com/forums/showthread.php?tid=5 )
Thanks,
Jim
Thanks for the quick reply, Jim. The Windows Store troubleshooter brought to light that I am not properly signed in to my MS account, even though Windows display me as properly signed in. I signed out (local account) and back in, but the issue prevails. Will contact MS support tomorrow.
Thanks so far. Will revert again later.